Customer Service

Customer Serviced

JCB Service

JCB Service Agreements

A JCB Service Agreement allows you to plan and manage your machine maintenance budget, with the reassurance that your machine is receiving the best support available with added value due to a full-service history.

Service agreements is flexible: you can set up a Service Agreement at the time of machine purchase or at any subsequent point.

  • Maximizing Profitability

All service intervals are hours based (for example every 500 hours or 6 months), and only genuine JCB lubricants and filters are used for maximizing productivity, performance and profitability throughout the period of machine ownership.

Sure Price Service

Sure Price Service is like pay as you go with no contractual agreement. Our high quality service covers all labour (factory trained engineers), JCB lubricants, JCB grease, JCB filters and any other JCB parts required as specified in the service schedule.

  • JCB Genuine Parts

All products used during a Sure Price Service are genuine JCB parts, fluids and lubricants, designed to maintain the performance of our machine and to give great value for money.

  • Maximising Profitability

GB Equipment Solutions will also carry out additional checks on the main functions of your machine, to ensure that it continues to deliver maximum output, productivity and profitability.

Full Repair & Maintenance

For complete peace of mind and total budget predictability, a Repair and Maintenance Agreement is the ultimate solution.

For a fixed sum per month, GB Equipment Solutions will undertake all regular maintenance and make any repairs.

  • Regular Visitations

Our engineers will undertake regular visits to ensure that your machine remains in optimum condition, anticipating any action that needs to be taken to maximize productivity and profitability.

  • Large Machine Coverage

Oil sampling is also included as a major preventative measure, allowing you to maximize the machine uptime.


JCB Livelink – Security

Knowing where your machines are and that they are safe and secure should be an absolute requirement for any fleet manager. With JCB LiveLink’s enhanced security package you’ll know via an alert when your machines are on the move and also how they are being treated.

By providing information on the location, movement and activity of machines, JCB LiveLink can assist in ensuring machines are operated at the correct times and help to protect them from theft.

  • Geofencing Alerts
    Provides you with vital early warnings that a machine has moved out of its permitted operating zone, providing increased security and control for machine owners


  • Real Time Location
    Allows identification of at-risk machines so they can be moved to more secure locations when not in use. Maps can be viewed in road atlas view or satellite view


  • Real Time Curfew Alerts
    Provides the machine owner with early warnings if a machine is switched on when it shouldn’t be.

JCB Livelink – Fleet Management

With JCB LiveLink, managing your machines becomes even easier. Its ability to provide real-time information keeps you in complete control and lets you monitor and manage your machines remotely via a PC or Smartphone.

Through an online dashboard you get access to valuable machine statistics and data – providing you with information on fuel consumption, idle time and operator usage.

JCB LiveLink assesses the machine’s efficiency ensuring that your machines are totally productive throughout the working day and that any unwanted problems are highlighted and quickly resolved with your dealer.

  • The Fuel Reporting System 
    Enables operators to see actual fuel consumption, improving control of fuel stocks and planning of fuel orders.
  • Accurate Hours Monitoring 
    Leads to improved maintenance planning as machines can be maintained at the most convenient time for your operation.
  • Idle Time Monitoring 
    Identifies actual machine productivity helping you to manage resources more efficiently and reducing wasteful machine idle time.

JCB Livelink – Uptime

JCB LiveLink makes your life so much easier and is the quickest way to confirm that your machines are well maintained and in good health without having to travel around work sites inspecting machines.


The metrics that JCB Livelink delivers enable you to manage your fleet more effectively and plan maintenance schedules in advance – it provides instant notifications when a service is due and critical alerts if there are any serious mechanical or electrical problems with your machines. Which means; we can quickly make sure that any issues are sorted, and your machines are fully operational and back onsite earning you money.

  • Accurate Hours Monitoring and Alerting: By monitoring machine hours accurately, the system ensures maintenance is kept up to date. Alerts keep you aware of machines needing routine maintenance in a simple, easy-to-use format.
  • Maintenance History Records: Allow you to demonstrate the service history of any machine, vital for good resale.
  • Critical Machine Alerts: When machines require non-routine attention, you’ll be alerted either through the website or via text or e-mail.

JCB LiveLink – Power Products

Get the most up-to-date information on your JCB power products with JCB LiveLink. Know the essential operational data and key performance updates. LiveLink gives you full control and lets you monitor and manage your power generators remotely via a PC or Smartphone.